Advanced Delivery Partner
Transform your service operations from reactive to proactive
Empower service teams to deliver exceptional support experiences faster with smart automations that leverage the power of AI.
What would you like to manage?
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Out-of-the box solutions for a variety of service use cases
Ticket management
Multi-channel support
AI & automations
Service catalog
Employee lifecycle
SLA configurations
Knowledge management
Asset management
Inventory & orders
Customer portal
Fast-track service operations from A to Z with smart automations & AI
Smart ticket routing
Speed up ticket handling and reduce manual work with automatic assignment to relevant agent or team.
Automatic ticket classification
Let AI automatically tag tickets by type, urgency, sentiment, department, and more to accurately prioritize incoming tickets.
Self-service customer experiences
Enable customers to solve common issues on their own so agents can focus on critical issues.
Automatic ticket classification
Let AI automatically tag tickets by type, urgency, sentiment, department, and more to accurately prioritize incoming tickets.
Streamlined communication
Automate replies, follow-ups, and more to speed up communication between agents, customers, and all of your stakeholders.
Dashboards & analytics
Stay ahead of service trends and issues
Monitor your entire service operations performance to detect issues before they escalate and identify areas for improvement.
No-code, low-code
Full freedom to scale with business needs
Effortlessly create automated service processes that span the organization and can be quickly adapted as needed — without expensive developer or implementation costs.
Rapid implementation
Start delivering service, fast
Enjoy an intuitive user interface and out-of-the-box solutions that ignite quick setup and lightning-fast time to value.
One platform for enterprise service management
Turn service needs into action Turn service needs into action
Bridge the gap between tickets and larger scale service initiatives by managing them in one place.
Solve tickets with full context
Connect service management with organizational resources like assets, knowledge base, directories, inventory, and more.
Accelerate stakeholder collaboration
Replace messy email threads with in-platform communication to connect internal and external stakeholders.
Integrations
Integrate your communication & IT tools
Enterprise service management solutions
monday service is built for streamlining exceptional service delivery across the organization. Customize and scale your service operations with unmatched ease of use, no-code automations, and robust AI.
Frequently asked questions
What is ESM?
ESM stands for Enterprise Service Management. It refers to the practice of applying service management principles and processes across an entire organization, beyond the IT department. ESM aims to improve and streamline services across various departments, such as HR, Finance, Facilities, and more, by adopting service-oriented approaches, tools, and technologies.
What is ITSM?
ITSM (IT service management) is the process in which IT teams deliver their services to customers.
What is an ITSM software?
ITSM software provides efficient tools and capabilities to streamline the process of delivering IT services, and improve the quality of service provided.
What is the best ITSM software?
The best ITSM software is one whose features best suit your organization and its goals. monday service offers a holistic, yet strategic management platform with user friendly features that foster digital transformation.
What makes monday service stand out from other service management platforms?
monday service is the choice for companies of all sizes who want to deliver exceptional service with less friction, due to its user-friendly interface, customization capabilities that don’t require development, and smart automations and AI. It goes beyond traditional offerings by serving as a versatile, complete platform for managing cross-organizational projects, organizational resources, and facilitating collaboration with both internal and external stakeholders.
What is incident management?
Incident management is the process of identifying and resolving critical events that pose a threat within your organization, in order to prevent or minimize disruption to your services.
What is a service level agreement (SLA)?
A service level agreement is the contract between a service provider and customer, detailing components such as the level of commitment, responsibility, and terms of service being provided.
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